Terms and Conditions

Terms & Conditions – Jane London

These Terms & Conditions (T&C) apply to all orders placed on the official Jane London website.
For any inquiries, you may contact us at: info@janelondon.com

1. Scope of Application

By placing an order on our website, you fully and unreservedly accept these Terms & Conditions.

2. Product Information

We strive to provide accurate and up-to-date product descriptions and visuals.
However, typographical errors, slight color variations, or inaccuracies may occur.
Jane London cannot be held responsible for such discrepancies.

3. Orders and Payments

  • Orders are processed only after full payment has been received.

  • Available payment methods may vary depending on the customer’s country of residence.

  • It is the customer's responsibility to verify which payment methods are supported in their region.

4. Processing and Shipping

  • Processing time: 1 to 3 business days

  • Estimated delivery time: 3 to 7 business days (varies by destination)

These delivery times are estimates. External factors — such as customs checks, peak seasons, or logistical delays — may impact the final delivery time.

5. Returns and Cancellations

All information regarding returns, eligibility, and procedures can be found in our Return Policy, available on our website.

6. Liability

Jane London cannot be held responsible for loss, theft, or damage once tracking indicates that the parcel has been delivered to the address provided by the customer.

The customer is responsible for supplying a correct and complete delivery address when placing an order.

7. Intellectual Property

All content on our website — including text, images, logos, designs, and graphic elements — is the exclusive property of Jane London.
Any reproduction, distribution, or use without written authorization is strictly prohibited.

8. Complaints Procedure

Any complaint must be submitted in writing to:
📧 info@janelondon.com

We commit to responding within 5 business days.

9. Applicable Law

These Terms & Conditions are governed by UK law.
Any dispute will be handled in accordance with the laws applicable in the United Kingdom.